Axis Direct Complaints

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| | Complaints | 7 Comments

Other Stock Broker Complaints

Axis Direct Complaints get registered from time to time on the different exchanges. In this quick review, we will have a quick look at the quantum of such complaints and how Axis Direct fairs as compared to other stock brokers in India in this aspect.
But first, let’s talk about some basic first. Axis Direct is a bank based full-service stockbroker in India and is known for its research, quick customer service. At the same time, being a bank broker, Axis Direct provides a sense of trust factor among the potential client base.
Having said that, the broker has a concern of charging relatively high brokerage charges, You can check this Axis Direct Brokerage Calculator for your reference.
As per the latest number from the National Stock Exchange or NSE, Axis Direct has an active client base of3,58,032.

Axis Direct Complaints Info

Here is a quick snap-shot of the complaints raised by its client base over the last few years along with the number of complaints resolved by the broker in each financial year.

As shown above, this is the break up of the complaints received by the broker and resolved at the same time.
  • For the year 2015, Axis Direct complaints were 29 and it was able to resolve 100% of the complaints.
  • For the year 2016, Axis Direct complaints were 32 and it was able to resolve 100% of the complaints.
  • For the year 2017, Axis Direct complaints were 20 and it was able to resolve 90% of the complaints while the rest 10% remain unresolved.
  • For the year 2018, Axis Direct complaints were 19 and it was able to resolve 100% of the complaints.
  • For the year 2019, Axis Direct complaints are 5 and it has been able to resolve 60% of the complaints.

Axis Direct complaints Vs Industry

When it comes to comparing Axis Direct with the Industry Average in terms of the number of complaints per 10,000 clients, then this is how the broker stands against the industry average:
In other words, Axis Direct gets more than double the complaints as far as Industry standards are concerned with Axis Direct getting complaints from 0.01% of its active client base while the Industry average is 0.11%.
If you have had any good or bad experiences with the broker, feel free to share in the comments section below and help your fellow traders to make a decision to go ahead with Axis Direct as a stockbroker or no.

Axis Direct Complaints Department

Like in most other stockbroking companies, Axis Direct has an escalation matrix.

The first step is to get in touch with the Axis Direct Customer Care. If the response from the support team is not satisfactory, then it makes sense to contact the Axis Direct Compliance officer.

Most of the times, the issues get resolved at this step (contact details are provided below).

In case, you are still unsatisfied with the solution, it makes total sense to get in touch with the teams at specific exchanges (i.e. NSE or BSE etc).

Finally, you can also contact SEBI if the exchanges do not provide you with a resolution.

If things still do not work out, you can go ahead with the legal proceedings as well.

Axis Direct Complaints Email Address

Here are the different email addresses that you can use at different levels of complaint escalations:

Lastly, in case you are looking for a Stock Broker suggestion, feel free to provide your details in the form below and a callback will be arranged for you:

Free Demat Account

 

More on Axis Direct:

If you are looking to know more about Axis Direct, here are a few reference links for you:

Summary
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Axis Direct
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7 Comments
  1. MOHAN V K Reply

    Dear Sir / Madam,
    Greetings to you from Mr.Mohan.
    I visited Axis Direct branch to open Trading account to facilitate trading trading for my long before opened Demat account Nos.10821854 (Individual) and 10839320 (jointly with wife) during the third week of July, 2018. The official dealing with or responsible at that time obtained signatures and informed that within 3 – 4 days the email will be updated and will call back
    There was no feedback, then I called and Mr.Shirish informed me about the plan of Rs.1700 and Rs.5700 to trade without additional brokerage for transaction of Rs.300000 and Rs.600000 (I am not sure about the amount of transaction) and I met him in Borivali office on 27 July, 2018
    During the visit, whatever documents required for opening trading account have given to him, since wife is in New Delhi, I collected the form for clubbing the trading account, already existing email and mobile phone number with Axis Bank was further confirmed and submitted. I sent the forms for wife’s signature and then submitted
    On 03 August, 2018 I got a message that my trading account opened and then it was operational with Demat account No.10821854.
    As per the advise of Mr.Shirish, I have submitted documents for inclusion of DP account No.10839320 with Axisdirect Trading account No.205117 to Ms.Aruna of Axis bank Vasai branch on 07 August 2018 and she arranged delivery to Mr.Shirish of Axisdirect for appropriate action and Mr.Shirish confirmed receipt then forwarded to the appropriate section for incorporation.
    There was no feedback and I kept on reminding Mr.Shirish frequently, his response is that he did his assignment and the follow up of officials from the appropriate office of Axisdirect is not yet effected. Even after two weeks action was not effected from your office, thus it gives an awkward unpleasant feeling because it affect trading adversely
    On 23 August, 2018 I sent an email to helpdesk@axisdirect.in but no one responsible not only replied but not bothered to send an acknowledgement. That mail is is below for your reference as well as the first mail from axisdirect confirming the account opening.
    I called your customer care center on 27 August, 2018, executive Ms.Pooja after listening me carefully asked the phone number of Shirish that I have provided and she communicated with him to send the POD number, she provided complaint No.4888781 for future reference if it is not attended within three days from 27 August 2018.
    On 30 August, 2018, I was able to see both demat account numbers but the portfolio details of our joint account was not visible and as such trade cannot be possible. Again I called customer care and the lady (name I do not remember) did not understand the problem, she called back to know the problem and then assured that it will be attended by today with complaint reference number 4889493
    Today I opened the site to make trading but situation remained the same, so had to call again customer care, Mr.Atish replied me and said that one form is not submitted for SMS Alert. Since there is no change in my existing data, I could not understand why he mentioned that I felt awkward, he was very cooperative although tested my patience with hold on music over phone about more than 30 minutes to an hour or so. Then his supervisor Mr.Pradeep Tripathi come online and I tried to convince him that I have submitted the form to your office and my email as well as mobile phone number is already existing in bank account and submitted at the time of trading account opening. He further asked me did I change my email id or mobile phone number and my replied in negative. He assured a call back and honoured his promise then informed that he will arrange to send an executive to collect SMS Alert form again to be filled and signed in by me. Somebody called me from (+919004508143) Thane to know the way to my house in Vasai,then he said that he will talk to his senior first. I got a complaint reference number 4889701 that it will be processed within 2 working day, Alas what a PROMPT SERVICE!!! I think that this method of service will be continued by YOUR EXPERTS, if so I don’t have other alternate but to find better service providers, there is nothing compelling on your or me. If you can’t change then it is better me to change, rather than wasting precious time and energy physically and psychologically

    I am unable to book profit when the market is in favour and invest in downfall, all are because of the carelessness of the concerned officials who requires more training or may be fit in another department or may not be fit for the established name of Axis Direct. Continue with them without corrective action will only help to degrade and defame the reputation. An early action in this regard is requested

    With best regards and prayers
    Mohan
    Mobile Phone with whatsapp No.+919921012805

  2. Ghanshyam kumar Reply

    The service,
    C 0 E 0 o 0, Axis Bank.

    Topics: – Ghanshyam Kumar account No. 0: sending the wrong person arbitrary bills 9170100037862879 is recovered illicit money. And customer care is not a matter has blocked the number even customer. Which give a serious crime person is punishable with information to appropriate legal action.

    Sir,

    Sir, that is to inform your Axis Bank personnel people recover forced money sending is stealing money from the account of Ghanshyam Kumar and false person wrong bill and shows ever not complete bill business. Even Axis Bank employee who is also not and not Customer Care to find the phone has been blocked by our numbers. This way the bank personnel who Ghanshyam Kumar is the physical person mentally and financially abusive.
    Ghanshyam Kumar’s account of Axis Bank, Main Road, Ranchi.
    (Note: – What Axis Bank to requests by fooling your customers open their own account and later to rob their customers and stealing money financially, mentally and physically tortured?)
    So check the earliest stage of the humble Mr. pleased to inform us within the appropriate legal action and above made 15 days.
    It makes the case 420, 406, 34 ipc. In addition to consumer form these do matter.
    Do you take the appropriate action you are the company’s chief executive.
    Ghanshyam Kumar Mobile No. 0: 8709870488
    Copy information: –
    1. The Honorable Prime Minister of India.
    2. excellency Governor, RBI, India.
    3. General Manager, RBI, Ranchi, Jharkhand.

    Thanks
    Ghanshyam Bhardwaj

  3. Jitendra kumar Reply

    Dear sir/Mam
    Greetings of the day..
    I am jitendra this side .I want to say that I have taken zone credit card and waiting for password since 2 months.i don’t know why.i called to customer care a lot of time but no any response from your side…till now I am not getting a password.. please allow me
    Thanks
    Jitendra Kumar
    8527550793.

  4. C. RAJAPRABHU Reply

    My account renual

  5. ADITYA PRATAP SINGH Reply

    Lockdown ke samay ka mera panel intrest kyun laga hai jo ki main customer service ko caĺl kiya lekin lockdown ke karan kisi se sanpark nahi ho paya.

  6. Lashaman Manjunath Reply

    Axis-Bank+customer+care+number 8350077010=8918877015/

  7. Prakash TR Reply

    Pl do not open trading account in axis direct…very poor response… customer care team just sitting & doing time pass…
    very very third class service

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