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Edelweiss Broking Customer Care
| | Customer Care | 4 Comments
Customer Care of Other Brokers
Edelweiss Broking is a Mumbai-based full-service stockbroker and was established in the year 1995. The broker comes with its benefits in its trading platforms across devices and multiple brokerage plans across segments. Based on your initial deposit and stock trading turnover, you can choose a specific brokerage plan for yourself.
As far as the broker’s size is concerned, last checked Edelweiss Broking had an active client base of 1,13,514 thus, placing it at the 15th spot among the 280 odd stockbrokers in India.
Also Read: Top Stockbrokers with Active Clients
As far as Edelweiss Broking Customer Care is concerned, the full-service stockbroker provides the following communication channels to its clients:
- Toll-free number
- Phone
- Offline Branches
- Web Support
Being a full-service stockbroker, Edelweiss Broking does a decent job in both the quantity as well as the quality of customer support. Be it the online or offline channels, Edelweiss Broking has done a strategical job in maintaining its position.
The broker does well in its turnaround time of queries, the training of its support staff making sure they understand the services the broker has to offer or generic stock market understanding and so on. Having said that, there are few concerns raised by the clients of the broker intermittently.
If you are looking to get in touch with the Edelweiss Broking Customer Care, you can use the following contact details:
| Contact Method | Details |
| Toll Free Number | 1800 - 102 - 3335 |
| Phone | 040-4905-9999 |
| helpdesk@edelweiss.in | |
| Address | Edelweiss Web Services Limited Edelweiss House, Off CST Road, Kalina, Mumbai - 400098 |
If in case, there is no satisfactory response or no response at all from the Edelweiss Broking Customer Care, then you can get in touch with the compliance officer of the broker (whose main responsibility is to protect client interest from regulation perspective). Here are the details:
| Contact Method | Details |
| Name | Mr. Brijmohan Bohra |
| complianceofficer.ebl@edelweissfin.com, ebl.dpcompliance@edelweissfin.com | |
| Phone | 040-40316936 |
If still there is no proper resolution to your concern, you may write directly to the management team of the stockbroker at the following email id: headcxo@edelweiss.in
Edelweiss Broking Support Timings
The broker provides customer support from 8 am to 8 pm during weekdays and from 10 am to 5 pm on Saturdays. There is no customer service provided on Sundays.
If in case you are looking to get started with stock market trading or investments in general, let us assist you in taking your next steps forward:
Summary
Reviewer
A Digital Blogger
Date
Broker Name
Edelweiss Broking Customer Care
Overall Rating
4 Comments
I got the details for my trading from the edelweiss helpdesk team and broker (Kumar.Shravan@edelweissfin.com) and (ravindra.kumar@edelweissfin.com) have charged incorrectly and deducted huge amount from my trading account.
It was already discussed with broker regarding brokerage charges and that was confirmed by them that from 6th November 2018 brokerage charges will be :- Intraday – 1 Paise, Delivery – 10 Paise and Options – Rs 30 Per lot. Again, It was discussed with broker (Kumar.Shravan@edelweissfin.com) on November 13th and confirmed that brokerage charges will be :- Intraday – 1 Paise, Delivery – 10 Paise and options – Rs 20 per lot but when I checked the excel sheet and found that my brokerage is charged wrongly which is too much and deducted huge money wrongly from my trading account.
Again in early December discussed with Ravindra (ravindra.kumar@edelweissfin.com) Relationship manager and got verbal assurance that my amount will be reverted within few days but they are not replying same thing over email. They have done wrong thing with verbal communication and later asking that do you have any written communication. They are not trustworthy at all.
I haven’t got the amount even they have stopped responding to my emails.
Please suggest !!
ब्रोक्रेज चार्ज के बिषय में बात करनी है एवं अन्य बिषय पर
Respected sir,
Accually mai aspke Ex branch manager varanas Anurag Srivastava ka profile status janana chahta hoon because last year 19 April 2019 ko meri sister ke sath anurag g ki marriage hui thi. Marriage je baad se hi anurag aur unki family members dowery ke liye gali galauj aur marate pitate the . Last year 1 aur 2 November ko meri sister ko in logon ne bahut hi buri tarah se mara pita aur ghar se nikal diya jiske baad mazboor hokar police complaint against anurag and family karani padi. Ab case no. 0524/2019 varanasi local family court mein hai. Is vajah se anurag g ki profile status required hai so please help my sister. Yadi FIR aur Medical Report ki copy aapko chahiye to main provide kara dunga.
Sir I am open an ac edelweiss trading on 21/09/2020. I am fill and submitted all documents . even am POA submitted. But am not sell my share and not show share in my ac. Your agent and service customer service agent not talk properly and rude talk with customer. Your service provide agent name leswan his mobile no. 9136945958 not slove my issue and he will not answer on what up sms or not pick the phone. I am loss on my share because your agent .pls help