Goodwill Commodities Customer Care

Goodwill Commodities is a full-service stockbroker in India and, as its name suggests, has a relatively higher inclination towards Commodity trading. The broker is primarily known for its free demat account opening along with high exposure values across trading segments.

Talking about its size, Goodwill Commodities has around 6,684 active clients making is one of the smallest stockbrokers in the country. To give you a perspective, some of the top stock brokers in India have clients in excess of 5 Lakh and more.

Read More: Top Stock Brokers in India with Highest Active Clients

As far as Goodwill Commodities Customer Care is concerned, the stockbroker provides the following channels of communication to its clients:

• Phone
• Fax
• Email
• Webform
• Offline Branches
• Web-Chat

Looking at the channels above, it can be seen that the broker has a wide range of methods set-up for its clients to reach out to itself and vice-versa.

As far as the Goodwill Commodities Customer Care quality is concerned, the broker does a mixed-level job. It works well in a few areas such as the executive’s knowledge of the stock market basics, understanding of the services and products offered by the stockbroker.

However, when it comes to timeliness of resolving the query or concern of a client, the stockbroker lags quite a bit. There seems to be no specific SLA or a process that sets a timeline for concerns of different severities and priorities.

Also, the primary customer care team of Goodwill commodities is based out of Chennai, at times there can be language-specific concerns in case you prefer to speak in Hindi or any other state-specific language.

In case you are looking to get in touch with the broker, here are the contact details you can use:

 

If in case you do not get a satisfactory response from the Goodwill Commodities Customer Care team, you can check with the compliance officer of the stockbroker by using the below-mentioned details:

 

Lastly, in case you are looking to get started with stock market trading or investments, let us assist you in taking your next steps forward and help you with our experience:

 

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Goodwill Commodities has a presence in the following locations across different parts of the country: