HDFC Securities Customer Care

HDFC Securities Customer Care comes with multiple communication channels for its clients. Since it is a bank-based full-service stockbroker, expectations from the clients are high too when it comes to client support and assistance.

But before we discuss these communication channels, let’s discuss some basic background about HDFC Securities.

HDFC Securities is a bank-based stockbroker with its parent being HDFC Bank – one of the leading financial houses in the country. Since its inception in the year 2000, HDFC Securities has done a pretty decent job in its overall positioning in the share market industry in India.

When checked last, HDFC Securities had an active client base of 6,35,425 putting it among the top 3 stockbrokers in India.

HDFC Demat Customer Care

As far as customer support is concerned, being a bank-based full-service stockbroker, the general expectation from the client base remains that the broker must have an exceptional support level.

Especially because of the very high brokerage and other related charges HDFC Securities levies on its clients (check HDFC Securities Brokerage Calculator for more information).

The following communication channels are provided to the clients of this stockbroker:

• Email
• Regional Customer Care Phone number
• Offline Branches
• NRI Desk

As listed above, the number of communication channels are limited in nature, especially looking at the huge brand name of HDFC Securities.

Facilities such as a Toll-free number, chat support, web-form, chatbots can still be explored by the broker – thus, making the life of the client must easier.

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When it comes to the quality of HDFC Securities customer care, the broker is known to provide a reasonable quality response to the queries or concerns raised.

The customer support team of HDFC securities is well-trained and a decent understanding of the products and services offered by the broker.

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If you are looking to get in touch with the HDFC Securities customer service, you can do so by using any of the following communication methods:

HDFC Securities Customer Care Number

One of the quickest modes of reaching out to HDFC Securities customer care is through the phone.

Although most of the times, you will get through the line and connect with the support team, however, at times of high traffic or market movement, you might have a wait for a bit in order to talk to a customer support executive.

There is a special provision for HDFC Securities clients from Bangalore carrying a BSNL phone connection. They can directly reach to the HDFC Securities Customer care by dialling: 022-39019400.

In general, this is how you can use the phone channel to talk to the HDFC Securities Customer Care support team:

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HDFC Securities Customer Care For NRI

If you are an NRI and are a client of this stockbroker, then you can use any of the channels including phone, fax and email. This way, depending on the priority of your concern, you can choose the corresponding mode of communication.

Here are the HDFC Securities customer care details for NRI clients:

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HDFC Securities Customer Care Chat

HDFC Securities provides chatting support to its users on the website. It is a chatbot and not a human backend support team. There is a specific set of queries you can ask your concerns from and the chatbot provides a corresponding fed resolution.

Those categories are:

• Investing
• Portfolio
• Get Quote
• HDFC Securities Research
• IPO application

The broker has named the chatbot ‘Ask Arya’.

As per our basic test, the chat-bot does a reasonable job and can certainly assist you in getting the kind of query resolution you may be looking forward to.

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HDFC Securities Customer Care Email Id

And of course, you can email the HDFC Securities Customer care team in case you want to get assistance in something that is not of a high priority or you prefer to get it documented.

Using email mode of communication is recommended to get written proof from the broker that can be used later. Here is the email id:

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HDFC Securities Address

Although the broker has various offline branches across different parts of the country, if you wish to visit their corporate office, here is the address for your reference:

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HDFC Securities Customer Care Toll-Free Number

As of now, there is no toll-free number assistance provided by HDFC Securities. If you wish to talk to the customer support team of this stockbroker, you may choose to use the phone method, details of which have been mentioned above.

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HDFC Securities Customer Care Timings

HDFC Securities Customer Care calling service is available from Monday to Saturday from 9 am to 11 pm. To HDFC Securities’ credit, it is one of the very few stockbrokers that offers this wide a window for customer support on call.

Apart from the above communication channels, you can also get in touch with your nearest HDFC Securities sub-broker for any quick assistance.

Furthermore, if you have already been in touch with the customer support and did not receive a reasonable response (or no response at all), in that case – you may choose to contact the grievances officer of HDFC Securities.

Here are the details:

 

In order to file a complaint against the broker, use this Stockbroker Complaints portal. Find more information on HDFC Securities complaints here.

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