SBI Smart Customer Care

SBI Securities or SBI Smart is a bank-based full-service stockbroker based out of Mumbai, Maharashtra. The stockbroker comes from its parent brand – SBI Bank and was established in the year 2006. Although it is not as old as mainstream full-service stockbrokers such as Angel Broking or Motilal Oswal, still SBI Smart has been able to build a decent customer base over the last 12-13 years.

The broker is known for its wide range of trading products along with the implicit trust factor it brings along (being a bank-based stockbroker).

The last time we checked, SBI Smart had an active client base of 2,12,042 which places it at the 11th spot in the overall stockbroking space in India.

Also Read: Top Stockbrokers with Active Clients

As far as SBI Smart Customer Care is concerned, the stockbroker provides the following communication channels to its clients:

• Toll-free Number
• Phone
• Email
• Offline Branches
• Web-form
• NRI Support

Although, the broker offers multiple ways of communication to its clients, however, when it comes to the quality part – the broker pretty much falls flat. There are concerns such as limited understanding of the offerings provided by the stockbroker, high turnaround time for the queries put in etc.

It also seems the broker needs to put in a proper training plan that sees its execution among the support executives since there seem to be reasonable communication inconsistencies.

In case you are looking to get in touch with the broker, here are the contact details:

SBI Smart Customer Care has been segregated into multiple levels of escalation.

For instance, in case you do not get a satisfactory response from the contact details mentioned above you can drop an email at Dp.Grievance@sbicapsec.com along with details such as Client Name, Client Code, Mobile, Complaint details etc. This information piece must be sent from your registered email with the stockbroker.

In case you still do not get anything fruitful, you may choose to escalate by writing an email to complaints@sbicapsec.com

At the final level, you can get in touch with the broker management at escalations@sbicapsec.com

SBI Smart Customer Care Timings

In case you are looking to get in touch with the broker, the SBI Smart Customer Care team works from 8.30 am to 6.30 pm on weekdays. Along with that, the support team works on the first Saturday of every month between 9.30 am and 2.30 pm.

Like most of the other stockbrokers, SBI Smart does not provide support on any of the other Saturdays or Sundays.

Furthermore, if you have already been in touch with the SBI Smart Customer Care and did not receive a reasonable response (or no response at all), in that case – you may choose to contact the grievances officer of the bank-based stockbroker (details mentioned above).

In order to file a complaint against the broker, use this Stockbroker Complaints portal.

If you need any assistance in stockbroker selection, feel free to get in touch with us by filling the form below:

Summary

Reviewer

A Digital Blogger

Date

2018-07-29

Broker Name

SBI Smart Customer Care

Overall Rating

2