Trade Smart Online Customer Care

Trade Smart Online Customer Care is one of the weakest links of this discount broker. Generally, the expectations of customer support quality are low when it comes to the discount broking fraternity.

In this review, we will provide you with the contact details of the Trade Smart Online Customer Care along with the overall quality of its service.

Trade Smart Online Customer Care Reviews

Trade Smart Online is an evolving discount broker in India with its head office based out of Mumbai. The discount broker is known for its low brokerage charges to go along with reasonable performing trading applications. Furthermore, the broker requires no minimum balance in your trading account with this broker.

For traders with the TradeSmart Demat Account, you need to know that as of now, there is a total active client base of  20,641 with your stockbroker. This active client number puts Trade Smart Online among the relatively smaller stockbrokers in India.

For more information, check this detailed review on Top Stockbrokers with Active Clients.

As far as Trade Smart Online Customer Care is concerned, the broker provides the following communication channels to its clients:

• Phone
• Email
• Web Support

As you can see above, the communication channels offered by the broker are pretty limited. If the broker is actively looking to assist its customer base especially in this day and age, there could be other channels that it can look to offer including web-chat or chat-bots, Whatsapp assistance, Toll-free number etc.

To add to that, like any other discount broker, Trade Smart Online Customer Care does not include offline branches either.

Going ahead, even if we talk about the quality part, Trade Smart Online Customer Care still has a few areas to fix. Some of these concerned areas include Long Turnaround Time taken by the executives of the broker to come back with the resolution against the query raised by the client.

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Trade Smart Online Customer Care Service

In case you are looking to get in touch with Trade Smart Online Customer Care, here are the contact details:

 

Furthermore, if you have already been in touch with the customer support and did not receive a reasonable response (or no response at all), in that case – you may choose to contact the grievances officer of Trade Smart Online.

Here are the details:

 

In order to file a complaint against the broker, use this Stockbroker Complaints portal.

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