Tradejini Customer Care

Tradejini Customer Care comes through different communication channels (more on that later). We will talk in this quick review about the quality of the customer support provided by this stockbroker. But first, let’s learn some basics about the broker.

Tradejini is the discount broker services of Tradejini Financial Services and Tradejini Commodity Pvt Ltd. It is based out of Bangalore and was incorporated seven years ago. In this period, it has acquired membership of NSE, BSE, MCX, MSEI and is also a Depository Participant with CDSL. 

Tradejini started with a team size of 5 members. Now it has a team of 60 and a trade turnover of over ₹1000 Crores a day. It has got its offline presence over 1000 cities and India and abroad through its representatives and remisier partners. 

Tradejini Helpline

Tradejini customer care is offered via below-mentioned channels

• Email
• Phone
• Social Media
• Offline branches

Tradejini customer care has a limited medium for assistance. It lacks services like online chat, which is considered to be one of the fastest means of communication. 

Tradejini customer care not only lags in the number of communication channels but also on the quality of service provided by it.

Generally, discount brokers are not expected to provide high-quality services, but a certain standard is to be maintained. Tradejini customer care is below the standard. 

Tradejini customer care quality needs to be improved. This degradation is due to the high turnaround time for the resolution of the query and the poor knowledge of the support executives. 

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Tradejini Customer Care Number

To get in touch with the Tradejini customer care executives, you can use below-mentioned details:

It is advisable to save the details in case you need urgent assistance with Tradejini customer care.

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Tradejini Compliance officer

If in case you are not satisfied with the support and assistance provided by the Tradejini Customer Care team, you may choose to get in touch with the compliance officer of the broker.

A compliance officer basically looks at the complaints of the clients and makes sure that the broker clients get proper support. It is to be understood that the client, if still not happy with the resolution provided by the compliance officer.

Nonetheless, the details of the compliance officer of Tradejini is as follows:

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Tradejini Services

Tradejini provides services in below-mentioned segments

• Equity Delivery
• Intraday Trading
• Stock Futures
• Options
• Currency Futures
• Currency Options
• Commodity Futures
• Debt Instruments traded on exchanges
• Mutual funds
• Holding dematerialized financial instruments
• Exchange-traded funds

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Tradejini Trading Platforms

Here is a quick look at some of the trading platforms offered by this discount broker:

NSE Mobile App

Tradejini has got a license for NSE mobile trading application. It is a pretty decent app with a rating of 3.5.

This rating is pretty low as per the industry standard. The application needs to enhance the quality of user experience and also the performance.

There are no technical corporations in the application.

NSE NOW

It is a browser-based trading platform which needs no installation. It is user-friendly and provided by NSE. It provides access to advanced technical charts.

The customer can also get notifications and email as per his/her settings on the platform.

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Tradejini Pros

Lastly, let’s take a quick look at some of the advantages and disadvantages of Tradejini. Let’s start with the positives:

• Tradejini has the feature that enables the customer to transfer the cash into the Tradejini from 28 different major banks in the country
• Tradejini has lower brokerage charges
• There is no commitment to turnover or minimum deposit.
• It has a unique referral program that is lucrative for existing clients.

Tradejini Cons

At the same time, here are a few concerns related to the services provided by Tradejini:

• Tradejini customer care is not up to the mark and needs some more communications channels for the customers
• There is no facility to invest in IPOs. Fixed deposits, NCSs, FPOs, etc
• Only non-agricultural based commodities are allowed in Tradejini’s commodities trading segment

In case you are looking to get started with stock market investments, let us assist you in taking the next steps ahead. Just fill in a few basic details below:

 

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More on Tradejini

If you wish to learn more about this discount broker, here are a few references: