Upstox Customer Care

Upstox is one of the leading discount stockbrokers in India with its headquarters in Mumbai. The broker has the backing of few renowned investors as far as funding is concerned. It was established in the year 2012 and since then has come a long way in establishing itself in the already crowded stockbroking space in India. But when it comes to Upstox Customer Care, how does it fair?

Well, this is what we are going to discuss quickly for you.

From a qualitative point of view, the discount broker does a pretty mediocre job while offering the following communication channels:

• Email (use when you can wait)
• Phone (for quick assistance)
• Chat-bot (for general queries)
• Web Assistance

Upstox Customer Care Details

You can get in touch with Upstox Customer Care using any of the below-mentioned contact details:

You can put your queries through their social media platforms as well, however, the ones listed are recommended relatively more.

When it comes to the quality of Upstox Customer Care, as mentioned above, the discount broker fails to impress. Some of the lacking areas include:

• You can frequently expect long waiting periods in case you choose to call the broker.
• High Turnaround time
• No toll-free number offered

If you are stuck in your trade, it is obviously suggested that you use the phone channel, however, it is hard to guarantee that you will get a quick solution (this is one grey area in the discount broker among other top provisions it has to offer).

One area that can be credited towards Upstox is that they have set up an exhaustive support portal within their website that gives out details on areas such as Account Opening, Trading Platforms, Trading Account, Pricing etc. With this arranged, if you are looking for some general information about the broker, that can be taken by browsing their website itself.

Apart from that, you can contact Upstox Customer care through its Help Centre as well. This online self-help portal can help you with resolution on some of the basic queries on:

• Account Opening
• Upstox Account
• Funds
• Markets & Trading
• Reports
• Corporate Actions

If you are not able to find a solution online, then you can raise a ticket as well to the Upstox Customer Care team and they would get back to you in a few hours or days depending on the severity of the problem raised.

Upstox Customer Care Online Chat

Upstox Customer care team provides online chat service to its users through its website. The chat service is available from 9 am to 7 pm from Monday to Saturday.

The chat window looks like this:

The chat support is available through Whatsapp chat as well.

You can contact Upstox Whatsapp Customer care by using the following phone number: +91 93212 61098

Just add this number to your Whatsapp app and you can ask your specific queries for a quick response.

Upstox Customer Care Timings

If you are looking to call Upstox Customer care, then you can dial between 8 am to 7 pm during weekdays and between 10 am to 2 pm on Saturday. The broker does not provide call support on Sunday.

Depending on the severity of your concern, the email turnaround time varies between 1 hour to 2 days.

How do I Contact Upstox?

You can get in touch with this stockbroker in multiple ways as discussed above. If still, you are not able to get an appropriate response, we suggest you contact the compliance officer or the grievances officer of Upstox.

Here are the details:

 

In order to file a complaint against the broker, use this Stockbroker Complaints portal. Find more information on Upstox complaints here.

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