Yes Securities Customer Care

Yes Securities is one of the above-average performing sections of the bank based stock brokerage company. This ten-minute read will give you a detailed overview of the Yes Securities Customer Care quality, including information about different customer communication methods.

Yes Securities or Yes Invest is the wholly-owned subsidiary of YES BANK Limited. This bank-based stockbroker, launched in the year 2013, is registered with the Securities and Exchange Board of India and is based out of Mumbai. 

Yes Securities has its presence in around 35 cities, 29 states and 7 Union Territories of India. It has a total of 52 corporate offices for offline help. 

Yes Securities has an active client base of 11,462 till the financial year 2019-2020.

Yes Securities Customer Care Channels 

Yes Securities Customer Care can be contacted by any of the below-mentioned communication channels for your queries–

• Email 
• Corporate office/branches
• Phone Support (for both NRIs and Indians)
• Web Chat

In order of preference and ease of communication, Web Chat and phone support top the list of the communication medium of Yes Securities. The website can’t be ignored when it comes to customer care, but the delay in response can be expected. 

Yes Securities customer care quality can be categorized mediocre after considering all the factors.

There are some loopholes witnessed in the pipeline of Yes Securities Customer Care. The prime focus of customer service representatives is to address customer issues as early as possible.

Yes Securities Customer care representatives focus their attention on the fact that the client is actively trading on the platform. Issue resolution is a secondary factor. Such treatment puts customer satisfaction at stake.

For instant action and help for urgent queries, usage of phone support or web chat is advised. You may also visit the branch of Yes Securities to lodge the complaint directly.   

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Yes Securities Customer Care Contact Details

Mentioned below are the details of various communication medium of Yes Securities Customer care. Check it out to get in touch with them:

The biggest turnoff point in the case of Yes Securities Customer Care is its long waiting period on its on-call support. The user is diverted to a continuous audio piece about Yes Bank (not even Yes Securities) and he/she does not have any other option but to wait.

There is not even an IVR that can assist the user to move ahead win the conversation regarding the point he/she has called the broker.

Definitely, a huge concern the broker needs to fix!

Timing for calling Yes Security Customer care: 

In the case of queries/concerns, customer can reach out to the customer care representatives using the details stated above.

It will be helpful if the customer has saved the mentioned phone numbers in his/her contact list for smooth and swift access. 

To enhance the customer service, Yes Securities has launched an official online support portal. Customers can address their queries via the web chat option, which is accessible on the official website to the representatives. 

You may write/email to Yes Securities Customer care for concerns related to:

• Equity 
• Currency Trading 
• Derivatives Trading
• Mutual Funds
• IPO (Initial Public Offering)
• ETFs(Exchange Traded Funds)

The client can create a support ticket for their particular issues. The turnaround time for a query is 24 hours, but it may vary depending on the type and severity of the problem.

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Yes Securities Mobile App

The backing received by the major bank to YES Security does not justify the features offered by the mobile app. The mobile app provides below-mentioned features.

• Market Watch
• Basic Charting
• Alerts and Notifications
• Order Execution across multiple indices

There are some concerns in the mobile app

• Inadequately designed user interface
• Absence of updates for a long time
• Unable to transfer fund
• Performance lagging
• Shortage of features

Yes Securities Advantages

Here are some of the benefits of opening your trading account with Yes Securities:

• Yes Securities, being a bank based stockbroker provides 3 in 1 Demat Account, and there are no concerns in fund transfer. It is done automatically.
• Since it is backed by YES bank, trust issues do not float in the minds of the customer.
• Charges for demat account opening is Zero. 

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Yes Securities Disadvantages

At the same time, here are a few concerns you might have to go through

• The waiting period is definitely high and it is a huge turnoff for any current or potential trader with the broker.
• Yes Securities charge high brokerage to the clients. Check this Yes Securities Brokerage Calculator for more information.
• It has an average trading platform. It lacks features, and mobile app is also mediocre.
• The inception of commodity trading is yet to happen.
• Customer care service has a limited number of communication channels.

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Conclusion

Trading via Yes Securities is not advisable to rookies since they will end up paying high brokerage charges with low-quality customer support and trading platform.

Furthermore, if the broker is looking for a sustainable stay in the industry, then it needs to buckle up a bit in its offerings since the market is really competitive and there are a lot of brokers out there providing way better value propositions to their clients.

Nonetheless, in case you are looking to get started with stock market trading or investments in general, let us assist you in taking the next steps ahead.

Just fill in a few basic details to get started:

 

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More on Yes Securities

If you wish to learn more about this stockbroker, here are a few references for you: